Return & Refund Policy

At Zareenay, customer satisfaction is important to us. We carefully select and present our products to provide a convenient online shopping experience for customers across Pakistan. This Return & Refund Policy explains the process for requesting assistance regarding products purchased from Zareenay, including ladies suits, unstitched lawn, stitched collections, embroidered dresses, bedsheets, towels, and other home and lifestyle products.

Returns & Exchanges

If you receive a product that is damaged, defective, incorrect, or significantly different from the item you ordered, please contact our customer support team as soon as possible after receiving your order.

To help us review your request, customers may be asked to provide their order number, product details, photographs, or videos showing the issue. Our team will review the request and provide guidance regarding the next steps.

Returned products should be unused, unwashed, undamaged, and returned with their original packaging, tags, accessories, and any items included with the order.

Fashion & Unstitched Products

Zareenay offers a growing range of unstitched lawn suits, seasonal ladieswear, stitched suits, printed fabrics, and embroidered collections. Customers are encouraged to carefully review product images, descriptions, fabric details, and available information before placing an order.

Please note that slight variations in colour may occur because of lighting, photography, or differences between mobile and computer screens. Such minor variations may not always qualify as a product defect.

Products that have been stitched, altered, washed, worn, or damaged after delivery may not be eligible for return or exchange.

Refunds

Where a refund is approved, it will be processed according to the circumstances of the order and the applicable payment method. Shipping charges or delivery-related costs may not be refundable unless the issue occurred due to an error on our side.

Bedsheets, Towels & Home Essentials

As Zareenay expands its collection to include bedsheets, towels, and other home essentials, return eligibility may vary depending on the product category and condition of the item. For hygiene and quality reasons, certain products may not be eligible for return once opened or used.

How to Request a Return

Please contact our customer support team with your order details and a clear description of the issue. Our team will review your request and guide you through the available return, exchange, or refund process.

At Zareenay, we are committed to building trust through clear communication and helpful customer service.

Thank you for shopping with Zareenay — your growing destination for ladies fashion and beautiful home essentials in Pakistan.